We will charge a certain shipping fee for orders that do not meet the free shipping conditions. The United States, Australia, New Zealand, and some Asian countries will charge a shipping fee of US$7, and Europe and some Asian countries will charge a shipping fee of US$15.You can check the specific shipping cost when you fill in the delivery address on the payment page.
Please allow 5-15 business days to receive your order once shipped, pending on your country and region
Once your parcel has been shipped from the warehouse, you will be sent an email confirmation with tracking information.You can track your order at the bottom of the website under .
Delivery time frames are in addition to order processing times. Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at the shipping address to accept the delivery during this time.
We ship to the United States, Australia, New Zealand, the United Kingdom, Mexico, most European and Asian countries, a small number of South American countries. There are still some countries and regions that we cannot ship to at present. Please refer to the page for filling in the shipping address.We are currently unable to deliver to countries without shipping options.We will continue to improve the delivery range, so stay tuned
To ensure that you can receive the package smoothly, please be sure to fill in your correct name and address. Please do not fill in incomplete recipient names such as “Ms. White” or “Mr. Green”.
Please note that we are unable to ship to APO and FPO addressesand,affiliated islands, any military addresses,and also do not accept POBOX addresses.
In the event that your order is not delivered, missing or lost, please reach out to our customer care team via email at service@auroraembrace.com.
If your order is stated as delivered on the tracking information but the parcel is unable to be located, customers must reach out to our customer care team via email at service@auroraembrace.com within 3 days of the delivery date stated on the tracking.
RETURN
Please ensure your items meet the below conditions of return. Item/s must be:
Sent back to us within 7 days after the package is signed for;
Returned in their original condition: unworn, unaltered, unused and unwashed
Returned with all original tags attached. Please note that we do not accept returns on earrings.
Items purchased as final sale cannot be returned and are not eligible for refund, store credit or exchange, unless the items are deemed faulty
EXCHANGES
We currently do not offer exchanges through our website and instead encourage you to return a full priced item for refund and place a new order for your desired item.
RETURN SHIPPING
Customers will be responsible for any shipping and handling charges to return any unwanted items. We do not provide prepaid return labels on orders, so you will need to organise this with your local courier.
AURORA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by AURORA. Please note that original shipping charges and taxes/duties are non-refundable.
We kindly ask that you communicate directly with our client services department (service@auroraembrace.com) to facilitate the refund.
CUSTOMS DUTIES
Please note that if the amount of your order exceeds the declaration amount stipulated by your country’s customs, We will not be able to declare your package. Please check this with the customs of your country.
If your order exceeds the declaration amount of your country, we recommend that you purchase it in multiple orders to ensure that each order does not exceed the declaration amount of your country.
The range of entry declaration amounts for some countries:
US$800, Australia $640, New Zealand $630, Mexico $300, UK $155, EU member states $160, Singapore $290, Colombia $200, Philippines $170, UAE $270, Saudi Arabia $260, Qatar $244, Kuwait $300, Bahrain $259, Jordan $280.
